Privacy Policy

Please note: this policy is a general template prepared for a small transport operator. It should be reviewed by a qualified legal advisor before this site goes live, and updated to reflect our final licensing and company details.

This policy explains how MA Transport Services (“we”, “us”, “our”) handles the personal information of people who contact us or book a ride through uaecarlifts.com. We are a transport business based in Dubai, United Arab Emirates.

Legal entity details: [Trade Licence No. — to be added] · [Registered company name — to be added] · [Registered office address — to be added] · [VAT / TRN number — to be added, if registered]

What we collect

We only ask for what we need to arrange your trip. Depending on how you contact us, that may include:

  • Your name, or the name your driver should ask for at pick-up.
  • Your mobile number — this is the main way we confirm and coordinate your ride.
  • Your email address, if you email us or if you hold a monthly or corporate account.
  • Pick-up and drop-off details: city, area, building or landmark.
  • Trip dates, times, ride type and number of seats.
  • For parcel delivery: what the parcel is, and the recipient’s name and number.
  • Anything else you choose to tell us in a WhatsApp message.

We do not ask for and do not want your card details, bank details, passport number or Emirates ID number in order to book a ride. Card payments are not taken on this website. For a car rental we do need to see identity and licence documents — that is covered in our Terms of Service.

How we collect it — and what the booking form actually does

There are two ways your details reach us:

  • The booking form on this website. This is important to understand: the form does not send your details to a database or a server of ours, because there isn’t one. When you press the button, the form takes what you typed, turns it into a text message, and opens WhatsApp with that message ready to send. Nothing is submitted, stored or emailed until you choose to press send in WhatsApp. If you close WhatsApp without sending, we never receive anything.
  • WhatsApp, phone or email, directly. Most of our bookings come this way. Whatever you send us there, we receive and keep in the ordinary course of running the business.

Because of the above, this website itself does not hold any customer records. Your enquiry lives in our WhatsApp chat history and, if you emailed us, in our email inbox.

How we use it

We use your details to run the trip you asked for, and for nothing else. Specifically:

  • To quote you a fare and confirm a departure time.
  • To pass the pick-up details to the driver assigned to you.
  • To contact you about that trip — driver details, delays, changes, or if we can’t find you at the pick-up point.
  • To keep a simple record of trips and payments for our own accounts.
  • To handle a complaint, a lost item, or a dispute about a fare or a parcel.

We do not sell your details to anyone. We do not add you to a marketing list without you asking. If you booked one ride and never come back, we have no reason to contact you again and we won’t.

Who we share it with

Your driver. The driver assigned to your trip gets only what they need to complete it — usually your first name, your mobile number, and where to collect and drop you. They are not given your email, your other trips, or your history with us. Drivers are told to use your number only for that trip.

Beyond that, we share your information only where we genuinely have to: with the other party in a dispute where that is unavoidable, or with police, courts or a government authority in the UAE if we are lawfully required to.

Third parties involved in this website

  • WhatsApp / Meta. Our bookings run over WhatsApp, so your message and number are handled by WhatsApp under Meta’s own privacy policy, not ours. If you would rather not use WhatsApp, call or email us instead.
  • Google Fonts. This site loads the Inter typeface from Google’s font servers. To deliver the file, Google receives your IP address and basic browser information. We do not receive any of this and we cannot identify you from it.
  • Our web host. The company hosting this site keeps standard server logs (IP address, page requested, time, browser) as a normal part of serving and securing a website. We do not use those logs to build profiles of visitors.

Cookies and tracking

To be plain about it: this site sets no tracking cookies, no advertising cookies and no analytics cookies. It is a static website — there are no accounts, no login, no sessions and no visitor profiling. We are not running Google Analytics, a Meta Pixel, or any similar tool.

If we ever add analytics or advertising tools, this section must be updated before they go live, and a cookie notice added if one is required.

How long we keep it

WhatsApp chats and emails stay in our accounts unless you ask us to delete them, or until we clear out old conversations. Basic records of trips and payments are kept for as long as we need them for our accounts and for any legal or tax obligation in the UAE — normally around five years. When information is no longer needed, we delete it.

Keeping it safe

We are a small team. The phone and email accounts holding your details are protected by passwords and device locks, and access is limited to the people who arrange bookings. Drivers get trip details only, and only for their own trips. No method of storage or transmission is completely secure, and we can’t promise absolute security — but we don’t collect more than we need, which is the best protection we can offer.

Children

This site is not aimed at children, and we don’t knowingly collect information from them. Children travel with us regularly, but the booking is always made by a parent, guardian or another responsible adult, and it’s their details we hold.

Your rights

You can ask us to:

  • Show you what personal information we hold about you.
  • Correct anything that’s wrong — a misspelt name, an old number.
  • Delete your details, where we’re not required to keep them for accounting or legal reasons.
  • Stop contacting you for anything other than a trip you’ve actually booked.

To do any of these, email ma.transport561@gmail.com with the mobile number you booked under, so we can find your records. We aim to reply within 30 days. There is no charge. If you’re not happy with how we’ve handled your request, tell us first and we’ll try to sort it out.

Changes to this policy

If the way we handle information changes — particularly if we add analytics, an online payment option, or a form that stores enquiries on a server — we will update this page and change the date below.

Contact us

Questions about this policy, or about your information:

Last updated: July 2026

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